Annual Window & Door survey finds manufacturers and dealers expect a better year ahead
The worst may be over. That's what most North American window and door manufacturers and dealers appear to be thinking, according to 2010 Industry Pulse, Window & Door’s exclusive annual survey of industry executives. The results suggest more companies foresee some sales gains this year, but any optimism remains cautious at best, with widespread expectations for ...
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Dealer finds customer satisfaction stems from setting homeowners' expectations
Plumb, Level & SquareExcellence in Installation Custom ExteriorsPleasantville, Calif.Custom Exteriors has always used the best processes and materials for its installation, but the dealer has found that setting homeowners' expectations is an important part of the sale.A good installation comes with good products, a well-trained team of installers and a management team that rewards ...
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Window & Door Honors Excellence in the Middle
Two companies honored for Overall Excellence winners, with six additional standouts named in arenas of marketing, installation, customer service, retail/showroom program, community service and innovative thinking.
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Retail professionalism makes for a lasting impression
A Showroom that SellsExcellence in RetailFAS WindowsWinter Park, Fla.FAS Windows believes less is more when it comes to showroom displays. Too many products in a limited space takes away from a minimalist, upper-end feel. In an economy where homeowners are skittish and looking for ways to get the most value for their purchases, a showroom does more than allow potential buyers to compare Window A ...
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ERP system alone is not enough to ensure "customer delight"
Going the Extra MileExcellence in Customer ServiceFeldco Factory DirectDes Plaines, Ill. With additional locations, Feldco has invested in a customized ERP system to help manage the details, but the management team knows that true customer satisfaction comes from employees dedicated to promoting "customer delight."Feldco has figured out that the best cure for growing ...
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More than 100 years old, Marling continues to look for growth opportunities
Overall ExcellanceLEADERSHIP SERVING PROFESSIONALS Marling Lumber Co.Janesville, Wis.Business cycles don’t make the Marling Lumber leadership nervous. Now run by the fourth and fifth generation of the Marling family, the company has survived recessions and booms, expansions and even devastating fires. So while most of its competitors are struggling to keep the doors open, Marling ...
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Charitable events create a lasting bond between the dealer and its customers, suppliers, employees
Giving BackExcellence in Community ServiceSuperior Products Home ImprovementDenver, Colo.When his wife was diagnosed with ovarian cancer, Tom Higgins founded Superior Products to be able to control his schedule through her recovery.For many companies, community service efforts are a bit of an afterthought. But at Superior Products Home Improvement, the company might not even exist if not for the ...
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After 80 years in business, specialty dealer transitions to a new supplier
Out-of-the Box
Excellence in Innovative Thinking
WindowPro
Cleveland, Ohio
The fifth generation of family leadership, Jake Zahnow, president of WindowPro, recently guided the company through ...
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Window & Door Honors the Industry's Innovators in Products, Manufacturing and Marketing
Window & Door has announced its 2009 Crystal Achievement Award winners. Selected by a panel of judges representing all segments of the industry, the awards recognize significant innovations and achievements in window and door technology, manufacturing, and marketing."The weak economy has created tremendous challenges in the window and door market. Our Crystal Achievement Award ...
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Challenging times clearly reflected in annual look at North America's largest residential window and door manufacturers in North America
Challenging times clearly reflected in annual look at North America's largest residential window and door manufacturers in North America. See the Top 100 rankings, broken out into 10 sales range category, here.
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