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Latest Articles in Close-Ups

Custom Exteriors Installs Installation into the Sales Process

Dealer finds customer satisfaction stems from setting homeowners' expectations
Plumb, Level & SquareExcellence in Installation Custom ExteriorsPleasantville, Calif.Custom Exteriors has always used the best processes and materials for its installation, but the dealer has found that setting homeowners' expectations is an important part of the sale.A good installation comes with good products, a well-trained team of installers and a management team that rewards ... more »

Dealers of the Year 2009

Window & Door Honors Excellence in the Middle
Two companies honored for Overall Excellence winners, with six additional standouts named in arenas of marketing, installation, customer service, retail/showroom program, community service and innovative thinking. more »

FAS Windows Makes Showrooms its Centerpiece

Retail professionalism makes for a lasting impression
A Showroom that SellsExcellence in RetailFAS WindowsWinter Park, Fla.FAS Windows believes less is more when it comes to showroom displays. Too many products in a limited space takes away from a minimalist, upper-end feel. In an economy where homeowners are skittish and looking for ways to get the most value for their purchases, a showroom does more than allow potential buyers to compare Window A ... more »

Marling Lumber Changes with the Times

More than 100 years old, Marling continues to look for growth opportunities
Overall ExcellanceLEADERSHIP SERVING PROFESSIONALS Marling Lumber Co.Janesville, Wis.Business cycles don’t make the Marling Lumber leadership nervous. Now run by the fourth and fifth generation of the Marling family, the company has survived recessions and booms, expansions and even devastating fires. So while most of its competitors are struggling to keep the doors open, Marling ... more »

New York Sash Owners are the Face of the Company

"The Home Improvement Couple" run their company on strong community, business principles
Getting the Word OutExcellence in MarketingNew York SashWhitesboro, N.Y.Jill and Scot Hayes have branded themselves the "Home Improvement Couple," not only earning recognition for themselves in their community, but also creating a sense of trust in their company among homeowners.Jill and Scot Hayes get a lot more recognition than most window and door dealers. They get noticed at the ... more »

Replacement Dealer Powers Through Growing Pains

Sticking to core values took discipline and a total company overhaul
LEADERSHIP SERVING HOMEOWNERS Power Windows & SidingBrookhaven, Pa.Like many companies, Power Windows & Siding started out small. Adam and Jeff Kaliner, cousins, started the company fresh out of the college scene, doing all of the marketing, estimating and sales calls out of a two-bedroom apartment. For 15 years, the company grew about 20 percent per year and continued to add ... more »

Superior Forges Relationships with Community Service

Charitable events create a lasting bond between the dealer and its customers, suppliers, employees
Giving BackExcellence in Community ServiceSuperior Products Home ImprovementDenver, Colo.When his wife was diagnosed with ovarian cancer, Tom Higgins founded Superior Products to be able to control his schedule through her recovery.For many companies, community service efforts are a bit of an afterthought. But at Superior Products Home Improvement, the company might not even exist if not for the ... more »

WindowPro Reinvents Itself for Future Growth

After 80 years in business, specialty dealer transitions to a new supplier
Out-of-the Box Excellence in Innovative Thinking WindowPro Cleveland, Ohio The fifth generation of family leadership, Jake Zahnow, president of WindowPro, recently guided the company through ... more »

A Seriously Different Window Manufacturer

Looking to push the envelope on performance, a committed CEO has emerged as the new face of the industry
 Two years ago, not many people in the industry had even heard the name Serious Materials. Today, everybody’s talking about the company. Even President Barack Obama.Kevin Surace, CEO of Serious Materials, doesn't view his company as competing on the window and door demand curve—he sees it moving with the green building curve. Earlier this year, workers at the former Republic ... more »
February 15, 2009
FEATURE ARTICLE | Close-Ups

Harvey Keeps Its Focus on the Long Term

Despite market downturn, New England-based manufacturer/distributor has continued to expand
While many window and door companies have cut back on their operations in recent years, Harvey Building Products has bucked the trend. A long-time leader in the New England market, the regular Window & Door Top 100 manufacturer moved into a brand new window and door plant in New Hampshire in 2007 that was twice the size of its previous facility. It also branched out of its home territory, ... more »

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The Top 100 Manufacturers of 2009

Challenging times clearly reflected in annual look at North America's largest residential window and door manufacturers in North America. See the Top 100 rankings, broken out into 10 sales range category, here. »

New EPA Lead Rules to Impact Replacement Industry

Crystal Achievement Awards 2009

International Code Requirements for Windows & Doors

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