Dealer finds customer satisfaction stems from setting homeowners' expectations
Plumb, Level & SquareExcellence in Installation Custom ExteriorsPleasantville, Calif.Custom Exteriors has always used the best processes and materials for its installation, but the dealer has found that setting homeowners' expectations is an important part of the sale.A good installation comes with good products, a well-trained team of installers and a management team that rewards ...
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Window & Door Honors Excellence in the Middle
Two companies honored for Overall Excellence winners, with six additional standouts named in arenas of marketing, installation, customer service, retail/showroom program, community service and innovative thinking.
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Retail professionalism makes for a lasting impression
A Showroom that SellsExcellence in RetailFAS WindowsWinter Park, Fla.FAS Windows believes less is more when it comes to showroom displays. Too many products in a limited space takes away from a minimalist, upper-end feel. In an economy where homeowners are skittish and looking for ways to get the most value for their purchases, a showroom does more than allow potential buyers to compare Window A ...
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More than 100 years old, Marling continues to look for growth opportunities
Overall ExcellanceLEADERSHIP SERVING PROFESSIONALS Marling Lumber Co.Janesville, Wis.Business cycles don’t make the Marling Lumber leadership nervous. Now run by the fourth and fifth generation of the Marling family, the company has survived recessions and booms, expansions and even devastating fires. So while most of its competitors are struggling to keep the doors open, Marling ...
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"The Home Improvement Couple" run their company on strong community, business principles
Getting the Word OutExcellence in MarketingNew York SashWhitesboro, N.Y.Jill and Scot Hayes have branded themselves the "Home Improvement Couple," not only earning recognition for themselves in their community, but also creating a sense of trust in their company among homeowners.Jill and Scot Hayes get a lot more recognition than most window and door dealers. They get noticed at the ...
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Sticking to core values took discipline and a total company overhaul
LEADERSHIP SERVING HOMEOWNERS Power Windows & SidingBrookhaven, Pa.Like many companies, Power Windows & Siding started out small. Adam and Jeff Kaliner, cousins, started the company fresh out of the college scene, doing all of the marketing, estimating and sales calls out of a two-bedroom apartment. For 15 years, the company grew about 20 percent per year and continued to add ...
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Charitable events create a lasting bond between the dealer and its customers, suppliers, employees
Giving BackExcellence in Community ServiceSuperior Products Home ImprovementDenver, Colo.When his wife was diagnosed with ovarian cancer, Tom Higgins founded Superior Products to be able to control his schedule through her recovery.For many companies, community service efforts are a bit of an afterthought. But at Superior Products Home Improvement, the company might not even exist if not for the ...
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After 80 years in business, specialty dealer transitions to a new supplier
Out-of-the Box
Excellence in Innovative Thinking
WindowPro
Cleveland, Ohio
The fifth generation of family leadership, Jake Zahnow, president of WindowPro, recently guided the company through ...
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Looking to push the envelope on performance, a committed CEO has emerged as the new face of the industry
Two years ago, not many people in the industry had even heard the name Serious Materials. Today, everybody’s talking about the company. Even President Barack Obama.Kevin Surace, CEO of Serious Materials, doesn't view his company as competing on the window and door demand curve—he sees it moving with the green building curve. Earlier this year, workers at the former Republic ...
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Despite market downturn, New England-based manufacturer/distributor has continued to expand
While many window and door companies have cut back on their operations in recent years, Harvey Building Products has bucked the trend. A long-time leader in the New England market, the regular Window & Door Top 100 manufacturer moved into a brand new window and door plant in New Hampshire in 2007 that was twice the size of its previous facility. It also branched out of its home territory, ...
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