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Training

Investing in the #1 Asset

Business leaders often say people are their number one asset. People make business run. The industry is feeling this need for people now more than ever as demand is up, but the labor shortage and struggle to keep top-quality employees continues.    Additional resources to download 5…

Treat Customers Like the Individuals They Are

Walker, a trend-setting customer experience consulting firm, recently did a study that asked professionals: Which changing customer expectation will have the greatest impact on your business in the future? While “speed” would seem to be the biggest customer pleaser in today’s “get it now or else”…

The Skilled Labor Shortage

Availability of qualified labor is increasingly seen as a major problem for both the construction industry and for manufacturers. In the former case, the National Association of Home Builders reported in a 2017 Eye on Housing blog that the percentage of its surveyed builders who indicated that…