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Business

Treat Customers Like the Individuals They Are

Walker, a trend-setting customer experience consulting firm, recently did a study that asked professionals: Which changing customer expectation will have the greatest impact on your business in the future? While “speed” would seem to be the biggest customer pleaser in today’s “get it now or else”…

2018 International Code Requirements for Windows & Doors

Major requirements were set forth in the published 2018 I-codes for windows, doors, skylights and other fenestration products in single family homes, duplexes and townhouses that are three stories or less in height. These types of buildings are referred to as “low rise residential construction”…

A Legacy of Excellence

On September 13, the Window and Door Dealers Alliance, along with Window & Door magazine, honored its 2018 Dealer of the Year recipients at a ceremony at Window & Door Dealer Day in Las Vegas. This prestigious program honors excellence in the window and door industry, and this year’s…

The Return of Rosie

  Naomi Parker Fraley—the real-life inspiration for the iconic “Rosie the Riveter”—passed away on Jan. 20, 2018, at the age of 96. Virtually at the same time, her legacy was in the process of being revived. Her likeness on the famous 1943 “We Can Do It” poster galvanized women to go into the…

Build a Great Team

  If you had the opportunity to work for yourself, would you? This question has been popping up in conversations with several clients lately. It’s come up during a board strategy session. It’s been discussed during coaching calls. And, it’s come up while discussing the challenges of working in…

5 Steps to Successful Recruitment

 For companies that decide recruiting is a hiring strategy worth considering, there are certain practices that can help lead to success. Build a relationship with a vetted firm. Do your homework to find an honorable firm with a good track record. They should work for the employer, not the…